Frequently Asked Questions

Free delivery is included within a 15-mile radius of Woburn, MA. For locations beyond that range, a small additional travel fee will apply. Once you submit your inquiry, we’ll happily calculate and confirm the delivery cost for you. We’ll arrive 45–60 minutes before the party begins to ensure everything is perfectly set up and ready for play!

Let us do all the heavy lifting! We handle both setup and pack-up. Just let us know where you’d like the play area arranged, then sit back and enjoy the celebration while we take care of the rest!

We offer a variety of add-ons that can be added to any of our three packages, a la carte style. From extra soft play pieces to themed accessories, these options let you customize your party and make it even more special for your little ones. Go to "Our Packages" page to see more!

Safety is our top priority. Our soft play equipment is made from soft foam wrapped in cushioned, sponge-like covers with no sharp or hard edges. Everything is placed on thick protective mats to help cushion any little trips or tumbles. If you want any more information about our equipment, please leave a message on the "Contact Us" page and we will reach out as soon as possible!

Cleanup is fully included in your package so you can relax and enjoy every moment with your little ones. All equipment is thoroughly deep-cleaned after each event with kid-safe cleaning equipment. We just kindly ask that if any spills occur during playtime, you do your best to keep the equipment dry.

We’re happy to set up indoors or outdoors, weather permitting. For outdoor setups: • A flat, solid surface is required (no uneven grass, gravel, sand, or mud). • On very hot or sunny days, equipment must be placed in a shaded area, or we recommend renting a canopy, as surfaces can become dangerously hot. • Please have an indoor backup plan in case of rain or wet ground conditions. Please see "WEATHER POLICY" below for more information on outdoor setups.

If rain or wet ground prevents an outdoor setup and no indoor option is available, refunds cannot be issued. However, we are more than happy to reschedule your event to a future date (subject to availability) within 13 months.

All payments are non-refundable (excluding the cleaning/damage deposit). If you need to cancel, you’ll receive a credit valid for 13 months from your original event date, provided the cancellation is made at least 5 days in advance. This credit can be used toward a future booking.